Terms of service
OVERVIEW
Welcome to PonyaAyur. The terms “we,” “us,” and “our” refer to PonyaAyur and Ponya Botanicals LLC. PonyaAyur operates this website and online store, including all related information, content, features, products, tools, and services.
PonyaAyur is powered by Shopify, which enables this store to provide the Services to customers.
By visiting, browsing, using, or purchasing from this website, you agree to be bound by these Terms of Service and all policies referenced within them, including the Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these Terms, you should not use this website or purchase products from PonyaAyur.
SECTION 1 - ACCESS AND ACCOUNT
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
You may be required to provide information such as your name, email address, billing address, shipping address, and payment information. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
SECTION 2 - OUR PRODUCTS
PonyaAyur products are personal scalp care and cosmetic products. Product descriptions, images, colors, packaging, and appearance are provided as accurately as possible, but may vary slightly due to screen settings, lighting, packaging updates, or production differences.
PonyaAyur products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on this website is for general cosmetic and personal care purposes only and should not be interpreted as medical advice.
Customers should review all product details, ingredients, usage directions, and warnings before purchase and use. A patch test is recommended before first use. Discontinue use if irritation occurs.
PonyaAyur reserves the right to update, modify, discontinue, or limit any product at any time without notice.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. PonyaAyur reserves the right to accept, decline, cancel, or limit any order at its discretion.
Orders are not considered accepted until payment has been successfully received and the order has been confirmed.
Please review your order carefully before submitting it. Cancellation requests may be submitted before order processing begins. Once an order has entered processing or has been shipped, it can no longer be cancelled. Approval of cancellation requests remains at the discretion of PonyaAyur.
Purchases are subject to the Return & Refund Policy.
Products are sold for personal or household use only and may not be purchased for unauthorized resale, commercial redistribution, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will be the price shown at the time the order is placed. Unless otherwise stated, prices do not include taxes, shipping, customs duties, import fees, or other charges.
You agree to provide accurate and current payment, billing, and account information. You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.
PonyaAyur reserves the right to correct pricing errors, cancel orders affected by pricing errors, and update product or billing information at any time.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are governed by the Shipping Policy.
All delivery timeframes are estimates only and are not guaranteed. PonyaAyur is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect customer addresses, or events beyond its reasonable control.
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.
SECTION 6 - PRE-ORDERS
Selected products may be offered for pre-order. Pre-order availability, estimated shipping timeframes, and related details will be provided on the applicable product page or during checkout.
Pre-orders are typically prepared and shipped within up to 2 weeks unless otherwise stated. Estimated shipping dates may change due to production, packaging, fulfillment, or supply timing.
By placing a pre-order, you acknowledge that the product may not ship immediately.
SECTION 7 - RETURN AND REFUND POLICY
Due to the hygienic nature of personal scalp care products, PonyaAyur does not accept returns or exchanges on delivered products.
Damaged, defective, or incorrect orders may be reviewed in accordance with the Return & Refund Policy. Customers must contact PonyaAyur within the timeframe stated in that policy and provide the requested information.
SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to trademarks, trade names, logos, product names, text, images, graphics, designs, photographs, videos, slogans, product descriptions, and website layout, is owned by PonyaAyur, Ponya Botanicals LLC, its licensors, or applicable third parties.
You may not copy, reproduce, distribute, modify, publish, display, transmit, sell, or exploit any portion of this website or its content without prior written permission.
PonyaAyur names, logos, product names, designs, and slogans may not be used without prior written authorization.
SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
This website may provide access to third-party tools, services, links, payment processors, applications, or integrations. These are provided “as is” and “as available.”
PonyaAyur does not control and is not responsible for third-party websites, services, tools, content, policies, or practices. Use of third-party services is at your own risk.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
PonyaAyur is powered by Shopify. Shopify enables the operation of this online store, but purchases made through this store are made directly with PonyaAyur.
By using this website, you acknowledge that Shopify is not responsible for any sale, purchase, product, injury, damage, loss, refund, return, or customer issue arising from transactions with PonyaAyur.
SECTION 11 - PRIVACY
Personal information collected through this website is handled according to the Privacy Policy.
Because the website is powered by Shopify, Shopify may also collect and process certain personal information to provide and improve the Services.
SECTION 12 - FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, ideas, or other feedback, you grant PonyaAyur the right to use, reproduce, publish, display, edit, and distribute that content for business, marketing, operational, or promotional purposes.
You are responsible for ensuring that any feedback you submit is accurate, lawful, and does not violate the rights of any third party.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
This website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
PonyaAyur reserves the right to correct errors, update information, cancel orders, or change content at any time without prior notice.
SECTION 14 - PROHIBITED USES
You may not use this website or Services for unlawful, harmful, abusive, fraudulent, misleading, infringing, or unauthorized purposes.
You may not interfere with the security, operation, or functionality of the website; transmit malicious code; scrape or extract data; impersonate another person; violate intellectual property rights; or engage in conduct that may harm PonyaAyur, Shopify, customers, or third parties.
SECTION 15 - TERMINATION
PonyaAyur may suspend or terminate access to the website or Services at any time if these Terms are violated or if conduct is determined to be harmful, unlawful, fraudulent, or inappropriate.
Obligations relating to intellectual property, payment, liability, indemnification, privacy, and other provisions that should reasonably survive termination will remain in effect.
SECTION 16 - DISCLAIMER OF WARRANTIES
This website and all products and Services are provided “as is” and “as available,” except as expressly stated by PonyaAyur.
PonyaAyur does not guarantee that the website will be uninterrupted, secure, error-free, or free from inaccuracies.
Product results vary by individual. PonyaAyur does not guarantee specific cosmetic results from product use.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, PonyaAyur, Ponya Botanicals LLC, Shopify, and their respective affiliates, service providers, contractors, agents, or licensors shall not be liable for indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, Services, or products.
Nothing in these Terms limits rights that cannot be limited under applicable law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless PonyaAyur, Ponya Botanicals LLC, Shopify, and their affiliates, officers, agents, contractors, service providers, and licensors from claims, losses, liabilities, damages, costs, and expenses arising from your breach of these Terms, misuse of the Services, violation of law, or violation of third-party rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Failure by PonyaAyur to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with related policies, constitute the entire agreement between you and PonyaAyur regarding use of this website and Services.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without prior written consent.
PonyaAyur may assign or transfer its rights and obligations without notice or consent.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the State of Texas and applicable federal laws, without regard to conflict of law principles.
You agree that any disputes shall be handled in the appropriate courts located in Texas, unless otherwise required by applicable law.
SECTION 23 - CHANGES TO TERMS OF SERVICE
PonyaAyur reserves the right to update, modify, or replace these Terms at any time by posting changes on this website.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Trading Name: PonyaAyur
Legal Business Name: Ponya Botanicals LLC
Email: hello@ponyaayur.com
Business Mailing Address:
P.O. Box 566291
Dallas, TX 75201
United States
Business Phone Number: 6613659257