Refund policy

At PonyaAyur, product quality, hygiene, and customer safety are treated with the highest priority.

Returns

Due to the hygienic nature of personal scalp care products, PonyaAyur does not accept returns or exchanges on delivered products. This policy helps protect product integrity and minimizes the risk of potential contamination.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact PonyaAyur within 7 days of delivery.

To help review your request, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Every request is reviewed individually to determine an appropriate resolution.

Lost Packages

If your package appears to have been lost during transit, please refer to the Shipping Policy or contact PonyaAyur for assistance.

Order Cancellations

Cancellation requests may be submitted before order processing begins. Once an order has entered processing or has been shipped, it can no longer be cancelled. Approval of cancellation requests remains at the discretion of PonyaAyur.

Refund Eligibility

Refunds are considered only when:

• The incorrect product was shipped.
• The product arrived damaged or defective.
• A refund is otherwise required under applicable consumer protection laws.

Approved refunds will be issued to the original payment method.

Contact

If you have any questions regarding this policy or your order, please contact PonyaAyur through the Contact page.