Frequently Asked Questions

What makes PonyaAyur different?

PonyaAyur formulations are developed with specialized CO₂ botanical extracts, advanced scalp-supporting actives, premium plant oils, and thoughtfully engineered botanical formulations designed to prioritize scalp health.

Who are PonyaAyur products designed for?

PonyaAyur products are designed for individuals experiencing dry or flake-prone scalp, scalp imbalance, fragile roots, fine or thinning-looking hair, or anyone seeking a premium scalp care ritual.

How do I use the scalp oil?

Apply a few drops directly to the scalp and gently massage into the desired areas. Leave in and use consistently as part of your regular scalp care routine.

How often should I use the oil?

For best results, use consistently according to your personal scalp care routine. Daily or several times per week may be appropriate depending on individual preferences.

Can I use the oil on all hair types?

Yes. PonyaAyur formulations are suitable for all hair textures and hair types.

Do you offer international shipping?

Yes. International shipping is available to selected countries. Shipping options and delivery times are displayed during checkout.

Are pre-orders available?

When products are temporarily unavailable, selected items may be offered as pre-orders. Estimated shipping dates will be shown before checkout.

What is your return policy?

Due to the hygienic nature of personal scalp care products, PonyaAyur does not accept returns on opened or delivered products. This policy helps protect every customer by ensuring that all products remain uncompromised and free from potential contamination.

If your order arrives damaged, incorrect, or there is an issue with your shipment, please contact PonyaAyur promptly so the matter can be reviewed and resolved.

Should I perform a patch test?

Yes. Apply a small amount to a discreet area of skin before first use. Discontinue use if irritation occurs and consult a healthcare professional if necessary.