Shipping policy

Order Processing

Orders are typically processed within 5 business days after payment has been successfully received and verified. Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.

Pre-Orders

From time to time, selected products may be offered as pre-orders.

Pre-orders are typically prepared and shipped within approximately 3 weeks from the date the order is placed, unless otherwise stated on the product page. If the estimated shipping timeframe changes, customers will be notified as soon as reasonably possible.

Domestic Shipping

PonyaAyur ships throughout the United States using trusted shipping carriers. Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout.

International Shipping

International shipping is available to selected countries. Delivery times vary depending on destination, customs processing, and local postal services.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Shipping Delays

While every effort is made to ensure timely delivery, unexpected delays may occur due to weather conditions, carrier operations, customs inspections, or other circumstances beyond PonyaAyur's reasonable control.

PonyaAyur is not responsible for shipping delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond its reasonable control.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact PonyaAyur within 7 days of the expected delivery date.

Please include your order number and, where applicable, clear photographs of the product and packaging. Every request will be reviewed individually to determine an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout. PonyaAyur cannot guarantee replacement, reshipment, or reimbursement for orders shipped to an incorrect address provided by the customer.